Shipping policy
Core Appliances (a trading name of Robust Store Limited) works with authorised UK distributors and specialist logistics partners to deliver genuine, brand-new appliances directly to customers across the UK. This allows us to provide reliable delivery on premium appliances while ensuring every product includes its full manufacturer warranty and UK-based customer support.
Core Appliances is the retailer of record for all purchases and is responsible for customer service, delivery support, and after-sales care.
Delivery Charges
| Destination | Delivery cost |
|---|---|
| UK mainland | £25 |
| Scotland & Northern Ireland | £49 |
| Orders over £400 | Free — all UK destinations |
Delivery is free on any order of £400 or more, wherever you are in the UK.
Delivery Coverage
We deliver throughout the United Kingdom. Delivery to Scotland and Northern Ireland is £49 on orders under £400, and free on orders of £400 or more, the same as everywhere else in the UK. We do not currently deliver to the Isle of Man or the Channel Islands.
Order Confirmation
As soon as you place your order we will pre-authorise your card, but you will not be charged at this point. We then contact our supplier to confirm the product is available for immediate shipment. Once confirmed, we take payment and your order is dispatched. If there is any delay — for example an item on backorder — we will void the pre-authorisation and contact you to let you know.
Delivery Timeframes
Once your order is confirmed in stock, we dispatch within 5–10 working days. We will email your tracking details within 48 hours of dispatch. If you have not received tracking details within 6 working days of us taking payment, please email us at contact@coreappliances.co.uk and we will chase it for you.
Delivery Timing & Third-Party Services
Whilst we and our delivery partners work hard to meet estimated delivery windows, delivery times are estimates and are not guaranteed. Delays can occur due to supplier stock changes, courier scheduling, adverse weather, or other circumstances outside our reasonable control.
We strongly recommend that you do NOT book installers, kitchen fitters, plumbers, tradespeople, or any other third-party services until your appliance has been received and inspected.
Core Appliances is not liable for any costs, losses, or damages arising from:
- Delayed delivery, whether caused by our suppliers, couriers, or third parties
- Booking or rescheduling of installers, fitters, tradespeople, or plumbers
- Loss of earnings, wasted contractor time, or professional call-out fees
- Any indirect, consequential, or incidental losses
Our total liability to you in connection with any order shall not exceed the price of the goods purchased. Nothing in this policy limits or excludes our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded. Your statutory rights under the Consumer Rights Act 2015 are not affected.
Damage in Transit
Please inspect all items thoroughly at the point of delivery. We advise you not to accept delivery of any item that is visibly damaged. If you do discover damage, send clear photographs to contact@coreappliances.co.uk and we will open an insurance claim on your behalf. Damage should be reported within 48 hours of delivery wherever possible, and this does not affect your statutory rights.
Cancellations, Returns and Refunds
You have the right to cancel your order for any reason within 14 days of receiving your appliance, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you cancel before your order has been dispatched, we will void the pre-authorisation or refund you in full, with no fee. If your order has already been dispatched, you will be responsible for the cost of returning the appliance to us.
Full details of how to cancel, return an item and receive a refund are set out in our Returns & Refunds Policy.