Frequently Asked Questions
BELOW YOU CAN FIND A LIST OF THE MOST COMMON QUESTIONS OUR CUSTOMERS ASK BEFORE AND AFTER THEY PURCHASE WITH US.
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1. Do you offer delivery & installation?
Yes, we deliver across the UK.
Free delivery on all orders over £300. Orders under £300 have a flat shipping charge calculated at checkout.
Most orders arrive within 3-7 working days, depending on the product and your postcode. You'll receive tracking as soon as your order is dispatched.
Delivery is to your door as standard. Selected items include a room-of-choice service, where the appliance is brought into the room you'd like it placed. Please ensure someone over 18 is home to receive and sign for the delivery.
We do not offer installation. Most of our appliances are designed for straightforward self-fitting, but for gas or hardwired electrical connections we recommend hiring a qualified engineer.
If you'd like to check delivery for your specific postcode before ordering, message us on WhatsApp and we'll confirm.
2. What happens if my appliance arrives damaged & faulty?
We’ve got you covered. If your item arrives damaged or faulty, we’ll arrange a swift replacement or refund - no stress, no hidden fees.
3. Can I return my appliance if I change my mind
We've got you covered. If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos of the issue and we'll arrange a swift replacement or refund — no stress, no hidden fees.
4. Do your appliances come with a warranty?
Yes, all of our appliances come with a full manufacturer warranty for complete peace of mind. Specific warranty lengths are listed on each product page.
5. Can I speak to someone before purchasing?
Of course! Our UK-based support team is here to help you find the right appliance for your needs - message us on WhatsApp.