Shipping & Refund Policy

Order Confirmation 
As soon as you place your order, we will pre-authorise your 
card however your card will not be charged. We will then contact our supplier to 
confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched 
straight away. If there is any delay such as an item which is on backorder, we will 
void the pre-authorisation and contact you to let you know. 

Order Delivery
Once your order has been placed, assuming it is in stock and 
available for dispatch, we will charge your card and your order will be dispatched 
within 5 working days. We’ll send you tracking details by email within 48 days of 
your order being dispatched. If you have not received tracking details within 6 
working days, please reach out to us via email at contact@coreappliances.co.uk so that we can help.

Damages
We ask that you thoroughly inspect all items at the point of delivery. We 
advise you not to accept delivery of any damaged items. If you discover that an 
item has been damaged, please send clear photos of the damaged items 
to sales@winesanctuary.co.uk so that we can open an insurance claim on your 
behalf.

Cancellations
Orders cancelled more than 48 hours after being placed may be subject to additional fees.
If your order has already been dispatched, you (the buyer) will be responsible for any return shipping costs.

Refunds & Returns 
Refund requests must be made within 14 days of the purchase date.
All refunds will be issued to the original payment method used at checkout.

To start a refund contact: contact@coreappliances.co.uk